04 Apr Next Education Series:
Hospitality & The Downtown Experience
Creating the best customer experience
From traditional to innovative, learn what’s working now
Retailers, restauranteurs, bars, and other businesses in the Downtown San Luis Obispo area are top notch at providing goods and services to the community. What if we could take the goods we sell, place them on the stage that is the services we provide and design a memorable experience for each of our guests?
This presentation will discuss how each of us can design and stage memorable experiences for our guests by incorporating aspects of theme, multi-sensory engagement, memorabilia, surprise, peak moments, and more. Together we will learn how to move forward from providing goods and services and start designing memorable, human-centered experiences that are guaranteed to encourage satisfied, loyal guests.