Business Education Series: Hospitality & Retention

January 10, 2020 | 8AM-10AM

Downtown SLO Office, 1135 Chorro Street

Our 2020 Business Education Series features dynamic speakers giving you tools and inspiration to grow your business and better serve your customers. This session focuses on Hospitality and Retention.

Charles Babinski has spent the last 16 years in the coffee industry. He started as a barista in New York before making his way to Intelligentsia in Chicago, where he spent his time developing and executing a training program for some of the company’s best performing stores. This role brought him to Los Angeles in 2010. In 2012 along with his business partner, Kyle Glanville, he opened up the original G&B pop-up at Sqirl in Virgil Village. The following year G&B opened its permanent location in downtown LA’s Grand Central Market, home of the Best Latte in the US, according to the New York Times. This move coincided with the opening of Glanville and Babinski’s other café concept, Go Get Em Tiger in Larchmont. Seven years and seven stores later, Charles’s focus has moved beyond the bar to developing GGET’s coffee sourcing, roasting and training. With the expansion of GGET throughout Los Angeles, Charles is excited to help establish a standard of coffee preparation and customer service that is unmatched in the industry. Charles is also the 2015 US Barista Champion and the runner up in the 2015 World Barista Championships.

Learn from Charles about his journey and how he has scaled his business while maintaining a down-to-earth attitude and grown a team.

McCall Stone is the retail store supervisor of the Downtown SLO business, The Sock Drawer, now one of the largest online sock companies in the world, which offers thousands of styles to choose from. McCall is part of the team of kooky, cheerful sock fairies who hand-pick from the best sock brands based on the eclectic style needs of their amazing customers.

Learn from McCall about how the Sock Drawer has grown and maintained a sock-cessful business.

Business Education Series sessions are free for Downtown SLO members to attend as a member benefit.

Non-members are welcome to attend as a guest for $15 per person.

Each session runs from 8AM-10AM. Coffee and treats will be provided.

The Business Education Series is a program of the Economic Activities Committee.

The next Business Education Series dates are:

Friday, April 10, 2020, 8AM-10AM | Design Thinking & The Circular Economy: Put Yourself in Your Customer’s Shoes

Friday, July 10, 2020, 8AM-10AM | Everyone’s a Critic: Managing Your Brand in the Age of Crowd-Sourced Expertise

Friday, October 9, 2020, 8AM-10AM | Grow Your Business: Find the Tools to Take Your Business to the Next Level

Kat Thompson
Author: Kat Thompson